Terms of Service

Last updated: June 28, 2026

These Terms of Service (“Terms”) are a binding agreement between you and 97 Technologies LLC (“97 Technologies LLC”, “we”, “us”) and govern your access to and use of the Plumblearning platform, including all related websites, applications, and services (the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service and your organization

Plumb is a multi-tenant learning platform that 97 Technologies LLC provides to organizations (each, an “Organization”) such as employers, schools, and training providers. Most people use the Service as a member of an Organization that has its own workspace. Your Organization administers your account, assigns your role and content, and controls the data associated with your use of the Service. Your access may also be governed by a separate agreement between 97 Technologies LLC and your Organization; where that agreement conflicts with these Terms for matters between us and the Organization, that agreement controls.

2. Accounts and security

• You must provide accurate information and keep your account credentials confidential. You are responsible for activity that occurs under your account.
• You must be old enough to form a binding contract and authorized by your Organization to use the Service. The Service is not directed to children, and accounts are created by an Organization, not by children directly.
• Where your Organization enables it, you may be required to use multi-factor authentication or single sign-on. Notify your administrator or 97 Technologies LLC promptly if you suspect unauthorized use of your account.

3. Acceptable use

You agree not to, and not to permit anyone to:

• use the Service in violation of any law or the rights of others;
• upload or share content that is unlawful, infringing, harmful, harassing, or that contains malware;
• attempt to gain unauthorized access to the Service, other Organizations’ data, or any underlying systems, or probe, scan, or circumvent security or tenant-isolation controls;
• scrape, harvest, or bulk-export data except through features provided for that purpose;
• interfere with or disrupt the integrity or performance of the Service; or
• share assessment answers, certificates, or credentials in a way that defeats the integrity of a learning program.

4. Content and intellectual property

• Your Organization’s content. Courses, assessments, resources, and other materials uploaded by an Organization or its members remain the property of the Organization or its licensors. The Organization is responsible for its content and for having the rights to use it.
• Your submissions. You retain ownership of content you submit (such as assignment responses, discussion posts, and notes). You grant 97 Technologies LLC and your Organization a license to host, process, and display that content as needed to operate the Service.
• The platform. 97 Technologies LLC owns the Service and all related software, designs, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service while these Terms are in effect. No other rights are granted.
• Feedback. If you send us suggestions, we may use them without obligation to you.

5. Certificates and verified completion

Plumb may issue records of verified completion confirming that a learner completed the content and assessments assigned within the Service. These records are not academic accreditation, continuing-education credit, a professional license, or a government or industry certification, and 97 Technologies LLC makes no representation that they satisfy any external accreditation, licensing, or regulatory requirement. Any such recognition is the responsibility of your Organization or the relevant authority.

6. Subscriptions and payment

Paid plans are purchased by an Organization, not by individual learners. Where an Organization subscribes to a paid plan, fees are billed through our payment processor and are due in advance for the applicable term. Except where required by law or expressly stated, fees are non-refundable, and the Organization is responsible for applicable taxes. We may change plan pricing on reasonable notice for future terms.

7. Beta

Parts of the Service may be offered as a beta or early-access release. Beta features are provided “as is”, may change or be discontinued, and may be less reliable than generally available features. We may use feedback and usage information from the beta to improve the Service.

8. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, 97 Technologies LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that content will be accurate or complete.

9. Limitation of liability

To the fullest extent permitted by law, 97 Technologies LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amounts paid to 97 Technologies LLC for the Service in the twelve months before the claim or one hundred U.S. dollars (US$100).

10. Suspension and termination

We may suspend or terminate access to the Service if you violate these Terms, if required to protect the Service or other users, or if your Organization’s access ends. Your Organization may also disable your account at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) will survive.

11. Changes

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, provide notice through the Service. Your continued use after the changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of Idaho, United States, without regard to its conflict-of-laws rules, and you and 97 Technologies LLC consent to the exclusive jurisdiction of the state and federal courts located there, except where applicable law provides otherwise.

13. Contact

Questions about these Terms can be directed to 97 Technologies LLCat build@97technologies.com, or to your Organization’s administrator for questions about your account or access.